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Case study · 9 June 2017
Building a trusted long-term relationship with IPES
The evolution of a small Citrix installation into a supported environment for a growing organisation.
Overview
Thintech helped IPES develop a small, underperforming Citrix installation into a complete virtual desktop service used by teams in Guernsey, Jersey and London.
The solution was hosted in IPES’s Guernsey data centre, virtualised with Citrix XenServer and replicated to a separate backup and recovery location.
It delivered a consistent Windows and Microsoft 365 experience alongside business applications. Thintech trained IPES staff for day-to-day third-line operation and continued to provide specialist escalation support.
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What stays consistent
- Start with user and business outcomes
- Design around security, resilience and supportability
- Prove critical decisions before wide rollout
- Measure performance and user experience
- Transfer knowledge and plan for continuous improvement
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