Several suppliers. No single owner.
Hosting, Microsoft 365, security, backup, connectivity and support are split across companies that each see only part of the service.
flexiDesk™ - complete managed IT for SMEs
Fully managed IT and Citrix hosted desktops for UK SMEs.
flexiDesk brings your desktops, applications, servers, data, cybersecurity and support together as one service. Thintech operates the technology behind your business while your people focus on the work that moves it forward. It is delivered through Citrix from a UK Tier 3 data centre environment.
Start with a practical conversation about your users, applications and current IT responsibilities.
Built from 20 years of Citrix, infrastructure, security and managed-service experience.
- Citrix and EUC specialism
- Since 2006
- desktops delivered, managed or supported
- 100,000+
- UK data centre environment
- Tier 3 hosting
- backed by specialist engineers
- 24x7 service desk
What if you never had to manage IT again?
Most SMEs do not have a technology problem. They have a responsibility problem.
flexiDesk replaces fragmented infrastructure, security and support arrangements with one designed service and one accountable operating team.
Infrastructure is becoming a business decision
Ageing servers, renewal costs and capacity questions are consuming leadership time that should be spent on customers, people and growth.
Security products are not a security operation
Tools have accumulated, but identity, email, endpoints, SaaS data, alerts, recovery and response are not being managed as one control system.
Too much depends on one person
One employee or supplier holds the operational knowledge, creating risk during leave, growth, an incident or a change in personnel.
With flexiDesk:
Thintech becomes the operational IT department. Your business keeps the control; our team takes the agreed technology burden.
Far more than Desktop as a Service
A complete business technology platform, managed around you.
flexiDesk combines a fully managed business technology platform with Desktop as a Service. It gives an SME one joined-up environment rather than another product to administer.
Citrix workspace
Securely deliver familiar desktops and applications to authorised users across supported locations and devices.
- Role-based desktops
- Windows and specialist applications
- Consistent access experience
Applications, servers and data
Host the assessed line-of-business environment together, with compute, storage and dependencies managed as one platform.
- Hosted Windows servers
- Business applications
- Secure storage and data
Identity and access
Tie services to the user with professionally managed identity, authentication and access policy.
- Entra ID
- Multi-factor authentication
- Conditional Access
Layered cybersecurity
Coordinate endpoint, workload, email, identity and SaaS protection instead of treating security as a bolt-on product.
- Microsoft Defender
- INKY Advanced Email Security
- Security alerting and patching
Backup and recoverability
Protect the services and data agreed in scope with managed backup, retention, monitoring and documented recovery procedures.
- Microsoft 365 SaaS backup and recovery
- Infrastructure backup
- Recovery and continuity planning
Operations and support
Thintech monitors, documents, supports and continually operates the environment through one managed-service team.
- 24x7 service desk
- Monitoring and service management
- Capacity, performance and lifecycle
The final design and included components are agreed after discovery; not every technology or control is required in every customer environment.
How flexiDesk works
Your users see one secure workspace. Thintech operates the managed service behind it.
Applications and data remain centrally managed. Citrix presents the authorised working environment while identity, infrastructure, security, backup, monitoring and support operate as one controlled service chain.
- Users and supported devices
Office, home, mobile and multi-site working
- Secure identity
Entra ID, MFA, Conditional Access and managed lifecycle
- Citrix access
Policy-controlled delivery of desktops and applications
- flexiDesk platform
Hosted applications, servers, storage and business data
- Thintech operations
Security, backup, monitoring, service desk and governance
One platform. One team. One responsibility.
No supplier ping-pong. No hidden gaps. No confusion over ownership.
Thintech takes operational responsibility for service coordination and restoration within the agreed scope. When a third-party application or carrier is involved, we diagnose the service, manage the technical evidence and coordinate the right escalation rather than sending the customer away to arbitrate between suppliers.
- Hosting and infrastructure
- Desktop and application delivery
- Identity and Microsoft 365
- Cybersecurity coordination
- Backup and recoverability
- Monitoring and alerting
- User support and escalation
- Service governance
The best of all worlds for SMEs
Enterprise capability without building an enterprise IT department.
flexiDesk combines the control and performance of managed infrastructure with cloud-delivered flexibility, layered protection and human operational support.
Focus on the business
Stop using leadership time to coordinate suppliers, renew infrastructure or arbitrate recurring IT problems.
A clearer operating cost
Replace disconnected contracts and periodic hardware purchases with an agreed managed-service model.
Coordinated security
Manage identity, email, endpoints, SaaS data, infrastructure and recovery as connected layers.
Better continuity
Combine managed infrastructure, monitoring, support, backup and recovery procedures around the service users need.
Work securely from more places
Give authorised people controlled access to familiar desktops, applications and data from supported locations and devices.
Scale with confidence
Add users, resources and services through a managed platform instead of rebuilding the IT estate for every stage of growth.
Reduce key-person risk
Move critical operational knowledge into documented processes and a multi-disciplinary service team.
One accountable partner
Give the business one service owner to coordinate the complete environment within the agreed scope.
Security built into the operating model
Protection is a managed system, not a collection of licences.
Thintech coordinates identity, endpoint, workload, email, SaaS and data controls around the customer environment. This reduces risk and improves recoverability without pretending that any platform can eliminate cyber incidents.
Identity protection
Control who can reach the service and under what conditions.
- Entra ID and MFA
- Conditional Access
- Joiner, mover and leaver controls
Endpoint and workload protection
Reduce exposure and keep managed systems visible and maintained.
- Microsoft Defender
- Managed patching
- Vulnerability and security monitoring
Email and SaaS protection
Protect Microsoft 365 data and strengthen detection around email and cloud accounts.
- INKY Advanced Email Security
- Datto SaaS Protection
- SaaS Alerts
Data protection and recovery
Improve recoverability from deletion, failure and destructive events.
- Managed backup and retention
- Recovery procedures
- Continuity and disaster-recovery planning
Integrated operational visibility
The Kaseya ecosystem helps our engineers see and manage the service as one.
Thintech uses an integrated management toolset to bring monitoring, service workflow, documentation, Microsoft 365 protection and security alerting into repeatable, auditable operations.
Datto RMM
Remote monitoring, managed endpoints, automation and operational visibility.
Datto Autotask PSA
Service-desk workflow, ticket history, ownership and time-recorded activity.
IT Glue
Controlled operational documentation and configuration knowledge.
Datto SaaS Protection
Independent backup and recovery capability for agreed Microsoft 365 services.
SaaS Alerts
Behavioural alerting around suspicious SaaS account and application activity.
The operational tools and licences applied to a customer are confirmed in the flexiDesk design and service schedule.
Support whenever business happens
A genuine 24x7 service desk is part of the service, not an afterthought.
Users can reach a professional service desk around the clock. The team is backed by Citrix, infrastructure, Microsoft and security specialists, with priorities and response commitments defined in the customer service schedule.
A response target is not a guaranteed resolution time, and third-party product defects may require supplier coordination. Thintech remains responsible for managing the agreed service path.
- Access and authentication
- Hosted desktop assistance
- Application incidents
- Microsoft 365 issues
- Security concerns
- Service requests and escalation
- Device and connectivity guidance
- Password and account requests
- Serious incident coordination
Why Citrix sits at the heart of flexiDesk
The desktop is the front door to a carefully controlled service.
Thintech has specialised in Citrix and End User Computing since 2006. We use that experience to make access feel straightforward for the user while keeping applications, data and policy centrally controlled.
Explore Thintech's Citrix expertise- Secure delivery of desktops and applications
- A consistent experience across supported devices
- Centralised applications and business data
- Reduced data exposure on local endpoints
- Strong access and policy controls
- Efficient delivery of Windows and specialist applications
The Thintech difference
See why flexiDesk goes beyond a commodity hosted desktop.
| Comparison | Commodity hosted desktop | flexiDesk |
|---|---|---|
| What is delivered | A remote Windows desktop | A complete managed IT operating environment |
| Service design | A standard platform | Designed around the customer's users, applications and business |
| Responsibility | Infrastructure support | User, application, platform and security coordination |
| Suppliers | Customer coordinates multiple providers | One accountable Thintech service team |
| Security | Basic protection varies by package | Layered identity, endpoint, email, SaaS and data protection |
| Operations | Primarily reactive hosting support | Monitoring, maintenance, service management and improvement |
| Business context | Limited knowledge of the organisation | Onboarding, documentation and service governance |
| Outcome | A desktop delivered remotely | Your IT department delivered as a managed service |
A useful first check
Is flexiDesk right for your organisation?
Identify the operational signals that make a managed platform worth exploring. This short assessment does not produce a price, security score or recommendation without discovery.
Migration without the drama
Moving your IT should not mean disrupting your business.
We do not simply move existing problems into a data centre. Thintech assesses, rationalises, tests and improves the environment as part of a controlled transition.
Discover
Assess users, applications, servers, data, connectivity, security, compliance and working practices.
Design
Create a secure flexiDesk environment around the organisation rather than forcing it into a generic platform.
Migrate
Move the approved applications, servers, identities and data through tested waves with clear rollback protection.
Manage
Operate, protect, monitor and support the complete agreed environment as an ongoing business service.
- Application and dependency assessment
- Identity and access planning
- Data classification and migration planning
- Connectivity and device readiness
- Pilot users and acceptance testing
- Migration waves and rollback planning
- User communications and cutover support
- Post-migration optimisation
TDM provides delivery governance; TRE can support controlled validation where agreed; acceptance criteria and rollback plans are established before production cutover.
Hand over the burden, not the control
Fully managed does not mean invisible or inflexible.
flexiDesk is governed as a business-critical service. The customer retains business ownership while Thintech provides defined operations, reporting and accountability.
Business ownership
The customer retains ownership of its business data and decisions.
Defined service levels
Availability, response commitments, scope and exclusions are recorded contractually.
Visibility
Service reporting, escalation paths and reviews keep leaders informed.
Controlled change
Material changes follow the agreed authority, testing and rollback process.
Documented service
The supported environment, configuration and operational knowledge are maintained.
Exit planning
Data return, transition assistance and exit responsibilities are defined in the agreement.
Why Thintech
Twenty years of enterprise experience distilled into one SME service.
flexiDesk was shaped by people who have designed, migrated, repaired, secured and supported real End User Computing environments. That operational history changes how the platform is built and how customers are looked after.
Since 2006
Citrix, End User Computing and managed-service specialism.
100,000+ desktops
Experience delivering, managing or supporting desktop services at enterprise scale.
Complete service chain
One team spanning users, applications, identity, platform, security and operations.
Controlled delivery
TDM, TRE and structured testing reduce migration and production-change risk.
ISO 27001:2022
An independently certified information security management system.
24x7 service desk
Human support backed by Citrix, infrastructure, Microsoft and security specialists.
Straight answers
flexiDesk questions.
What is flexiDesk?
flexiDesk is Thintech's fully managed platform and Desktop as a Service for SMEs. It can bring Citrix desktops, business applications, hosted servers, data, identity, cybersecurity, backup, monitoring and user support together under one managed operating model.
Is flexiDesk only a hosted desktop?
No. The Citrix desktop is the secure way users reach the service. Behind it, Thintech designs, migrates, protects, monitors, supports and governs the agreed applications, servers, data and operational services that the business relies on.
Can Thintech host specialist or legacy business applications?
Often, but every application must be assessed for compatibility, licensing, integrations, performance and supplier requirements. The discovery and application assessment confirms what can move, what should change and what may need to remain elsewhere. Thintech does not promise compatibility before that work is complete.
Where will our data be stored?
The proposed data locations, backups, recovery copies and any third-party SaaS locations are documented during design. flexiDesk uses a UK Tier 3 data centre environment, with the applicable residency and processing position confirmed contractually for each customer.
Does ISO 27001 make our organisation compliant?
No. Thintech operates an ISO 27001:2022-certified information security management system, but customer compliance depends on its own people, processes, data, suppliers and legal obligations. flexiDesk can provide controls and evidence that support those responsibilities.
Can users work from home or while travelling?
Yes, where the user's identity, device, connection, location and access policy meet the agreed requirements. Citrix delivers the authorised desktop and applications without treating every device or network as trusted by default.
Which devices can people use?
flexiDesk can support agreed desktop and mobile device types through the appropriate Citrix client or browser route. Device ownership, operating system, security posture, peripherals and connectivity are checked during discovery because not every unmanaged or specialist device is suitable for every workload.
What happens to our existing servers?
Thintech assesses the current estate and agrees which services should migrate, be modernised, be replaced or remain in place. We do not simply move every legacy problem into the data centre.
Can flexiDesk support Microsoft 365?
Yes. Microsoft 365 can be integrated with managed identity, access, support and, where agreed, SaaS backup and behavioural alerting. The precise Microsoft services and licensing are confirmed in the proposal.
How does flexiDesk reduce ransomware risk?
The service combines identity controls, MFA, endpoint and workload protection, email security, patching, monitoring, managed backup and recovery procedures. These layers reduce risk and improve recoverability, but no responsible provider can promise that an incident will never occur.
Are backup and disaster recovery included?
Backup, retention and recovery requirements are designed around the services and data in scope. The proposal states what is protected, where copies are held, how recovery is tested and any agreed recovery objectives. Disaster-recovery requirements may need additional design and capacity.
Do we still need an internal IT team?
flexiDesk can become the complete operational IT department for an SME, or work alongside retained internal capability. The right split depends on business ownership, applications, suppliers, governance and the activities included in scope.
What happens if a user needs help outside normal office hours?
flexiDesk includes access to Thintech's 24x7 service desk. The agreed service schedule defines eligible requests, priorities, response commitments and the handling of third-party application issues. A response target is not a guaranteed resolution time.
Which service levels are available?
Coverage, priority definitions, response commitments, escalation paths and any recovery objectives are selected and documented in the proposal and service schedule. The right service level depends on business hours, operational impact and the services placed in scope.
Can flexiDesk scale as we grow?
Yes. Users, resources and agreed services can be changed through the managed-service process. Capacity, licensing, lead times and commercial changes are reviewed before expansion so that growth remains controlled rather than assumed to be instantaneous or unlimited.
How long does migration take and will it cause downtime?
Timescale and disruption depend on users, applications, data volumes, connectivity, identity and supplier dependencies. Thintech uses discovery, pilots, acceptance testing, migration waves, rollback planning and cutover support to control the transition.
How is flexiDesk priced?
Pricing is designed around user numbers, desktop and application requirements, infrastructure capacity, Microsoft and third-party licensing, security, backup, support and service levels. A discovery session allows Thintech to produce meaningful indicative pricing without publishing a misleading generic rate.
How do we retain control if Thintech manages the service?
The customer retains business ownership of its data and decisions. Scope, service levels, reporting, escalation, change authority, security responsibilities, exit assistance and data-return arrangements are defined contractually.
What happens if we later leave the service?
Exit responsibilities, data return, transition assistance, timescales, formats and any third-party licensing dependencies are agreed contractually. A transition still requires planning, but the service is governed so that leaving is not treated as an afterthought.
Can flexiDesk support compliance or cyber-insurance requirements?
flexiDesk can provide relevant technical controls, service records and evidence within the agreed scope. It cannot make an organisation compliant or guarantee insurance acceptance: those outcomes also depend on the customer's policies, people, data, suppliers and the insurer's current requirements.
A practical, no-pressure first step
Stop managing IT. Start using it to move the business forward.
A flexiDesk Discovery Session helps us understand the current environment, identify the important migration and service questions, and explain whether the platform is a sensible fit.
- Understand users, applications, servers and data
- Identify security, continuity and compliance priorities
- Discuss migration readiness and operational ownership
- Prepare meaningful indicative pricing and next steps
No-pressure consultation. Clear migration assessment. Practical recommendations based on your existing environment.