Users are losing time
Slow logons, freezing applications, disconnects and inconsistent performance are affecting productivity and confidence.
Specialist EUC consultancy for business-critical environments
Citrix and EUC consultancy for environments that have to work.
When the problem has resisted ordinary support, bring in the people who know where to look. Thintech designs, repairs and transforms complex Citrix, Microsoft and hybrid-cloud environments. We establish the evidence, design the solution, deliver the change and can continue to support and optimise the resulting service.
Start with a technical discovery conversation about the problem, its business impact and the evidence already available.
Urgent enquiries are assessed against your support arrangement; this does not imply an emergency-response SLA.
- Since 2006
- specialist EUC consultancy
- 100,000+
- desktops delivered or managed
- Regulated and critical
- environment experience
- One accountable partner
- consultancy, delivery and support
Recognise the symptoms
Is your environment holding the business back?
Everyone has a theory; nobody has the evidence
Citrix, Microsoft, cloud, network and security teams are pointing at different parts of the service chain.
The same incidents keep returning
Your team is firefighting while technical debt, unsupported components and missing documentation continue to accumulate.
The change cannot become an outage
A migration, upgrade or remediation programme is required, but the operational and business risk must be controlled.
Thintech does more than identify the problem. We establish the root cause, design the solution, deliver the change and remain accountable for the result.
Diagnose, decide, design and deliver
Consultancy for the complete end-user computing service.
Use Thintech for a specific technical problem, a major transformation programme or continuing senior leadership across the EUC estate.
Strategic EUC consultancy
Turn business priorities, user needs and regulatory obligations into a costed, decision-ready End User Computing strategy.
- Current-state discovery
- Citrix, AVD and Windows 365 options
- Roadmaps, capacity and total cost
Citrix and NetScaler consultancy
Design, modernise and troubleshoot secure Citrix services across cloud, hybrid and on-premises environments.
- Citrix Virtual Apps and Desktops
- Citrix DaaS and NetScaler
- Legacy XenApp and XenDesktop migration
Microsoft digital workplace
Make Microsoft workspace, identity and endpoint decisions as one joined-up service rather than a collection of products.
- Azure Virtual Desktop and Windows 365
- Microsoft 365, Intune and Entra ID
- FSLogix, RDS and application delivery
Performance and root-cause analysis
When everyone has a theory but nobody has an answer, Thintech investigates the complete delivery chain.
- Evidence-led diagnostics
- Performance and capacity analysis
- Prioritised remediation
Architecture and design
Create secure, resilient and supportable target designs with the decisions and evidence required for technical governance.
- High-level and low-level designs
- Security, resilience and scalability
- Testing and operational acceptance
Project delivery and remediation
Move from design into controlled implementation, migration and handover with rollback protection and clear ownership.
- Pilots and production builds
- Migration and cutover management
- Knowledge transfer and early-life support
Fractional EUC Architect
Retain senior architecture, governance and technical leadership without recruiting a full-time specialist.
- Roadmap and lifecycle ownership
- Design assurance and supplier challenge
- Project oversight and executive reporting
Evidence across every layer
We do not stop at the Citrix console.
Desktop performance and availability are produced by a complete service chain. Thintech follows the user journey through the endpoint, access, identity, profile, application, compute, storage, network, security controls and operations before recommending change.
- User and endpoint
Device performance, connectivity, workflow and experience
- Access
NetScaler, gateways, authentication, MFA and Conditional Access
- Desktop
Citrix, AVD, Windows 365, RDS, policies, images and applications
- Profile
TPMM, FSLogix, Citrix Profile Management and Windows Search
- Platform
Hypervisor, CPU and NUMA topology, memory, storage and capacity
- Infrastructure
Active Directory, Entra ID, DNS, SQL, networking and cloud services
- Security
Identity, hardening, patching, vulnerabilities, controls and audit
- Operations
Monitoring, backup, change, incident management and documentation
- Business
User impact, cost, risk, resilience, scalability and future requirements
Thintech intellectual property
More than consultancy: a proven delivery system.
Thintech has spent years turning specialist engineering knowledge into repeatable methods, reference environments and migration tools. This reduces risk and supports consistent, operable results.
Thintech Delivery Methodology
Controlled, traceable delivery from discovery and requirements through design, migration, operational acceptance and support handover.
Thintech Reference Environment
A controlled, known-good environment for validating designs, reproducing faults and testing changes safely before production, where agreed.
Thintech Profile Management Methodology
Thintech's specialist methodology for bringing control to user personalisation, application settings, logon behaviour and operating-system change.
Think Health
An evidence-led diagnostic service that establishes root cause, quantifies risk and creates a prioritised remediation roadmap.
Explore Think HealthThintech Delivery Methodology
From uncertainty to a controlled result.
TDM provides governance, traceability and quality control without forcing every customer into the same technical answer.
Discover
Understand the business, users, applications, dependencies and service expectations.
Diagnose
Gather evidence, establish root causes and quantify technical, operational and commercial risk.
Design
Produce a secure, resilient and costed solution with clear decisions and success criteria.
Validate
Test designs and changes through proof-of-concept activity and TRE where appropriate.
Deliver
Implement through controlled change, testing, communication, migration and rollback protection.
Assure
Validate outcomes, complete documentation, transfer knowledge and gain operational acceptance.
Support and optimise
Continue supporting and improving the service after the project is complete.
Tangible outputs
You will know exactly what you are getting.
Deliverables are tailored to the engagement and agreed in the statement of work. Thintech can then implement the recommendations, transfer knowledge and remain involved after handover.
- Current-state assessment
- Requirements catalogue
- Application and dependency analysis
- Risk register and prioritised findings
- Quick-win recommendations
- Target architecture
- High-level and low-level designs
- Security and resilience recommendations
- Capacity model
- Cost and option comparison
- Remediation roadmap
- Migration, cutover and rollback plan
- Test and acceptance plan
- Operational documentation
- Knowledge-transfer sessions
- Executive summary
Public customer evidence
Why organisations trust Thintech with business-critical environments.
Senior consultants are backed by architecture, engineering, project management, service management and operational support. Customers do not have to find another supplier to turn the report into a result.
Local government
Medway Council
End-to-end virtual desktop design supporting a wider service and cost-improvement programme.
Projected £1 million over five years, reported as tracking ahead.Read the Medway Council case studyBusiness-critical charity services
Mencap
Technical design authority and a rebuilt Citrix virtual desktop and secure-access environment.
Approximately 3,500 users within the published project context.Read the Mencap case studyFinancial services
IPES
A small, underperforming Citrix installation developed into a supported multi-location service.
Knowledge transfer plus continuing specialist escalation support.Read the IPES case studyPractical ways to engage
Bring in the right level of expertise for the problem.
Technical Discovery or Health Check
Understand the problem, establish evidence and agree priorities.
Fixed-scope consultancy project
Deliver a defined assessment, design, migration, remediation or implementation.
Consultancy retainer
Maintain regular access to architects and senior consultants.
Fractional EUC Architect
Add ongoing leadership, governance, roadmaps and design assurance.
Consultancy plus support
Ask Thintech to deliver the change and remain responsible for the resulting service.
Fractional EUC Architect
Think Response Consult: ongoing senior capability without a full-time hire.
The brochure introduces the Think Response Consult model for retained architecture, consultancy and project leadership. Scope, service levels and commercial terms are agreed in your proposal.
Download Think Response Consult (PDF)4 pages - PDF - 284 KBStraight answers
Consultancy questions.
Can Thintech investigate a problem that other suppliers have not resolved?
Yes. Thintech investigates the complete EUC service chain and aims to establish evidence before recommending change. The first step is to understand the symptoms, business impact and work already completed.
Do you only provide Citrix consultancy?
No. Thintech works across Citrix, NetScaler, Azure Virtual Desktop, Windows 365, Microsoft 365, Intune, Entra ID, FSLogix, VMware, Hyper-V and the supporting infrastructure around them.
Can you compare Citrix, Azure Virtual Desktop and Windows 365?
Yes. We compare user needs, applications, security, resilience, operating model, licensing, infrastructure and total cost rather than choosing a platform in isolation.
Can Thintech work alongside our existing IT team and suppliers?
Yes. Thintech can operate as an extension of your team, provide technical design authority, challenge proposals constructively and transfer knowledge so your organisation remains in control.
Will a consultancy assessment disrupt production?
Assessment and evidence gathering are planned to minimise risk. Thintech does not make production changes without an agreed scope, change control and rollback approach.
Can Thintech implement the recommendations?
Yes. Thintech can move from diagnosis and design into implementation, migration, early-life support and ongoing managed service, subject to an agreed statement of work.
What documentation will we receive?
Outputs depend on the engagement and can include assessments, risk registers, architecture, high-level and low-level designs, remediation roadmaps, migration plans, test plans and operational documentation.
Can you work in regulated or security-sensitive environments?
Yes. Thintech has experience in financial services, healthcare, government, legal, insurance and other business-critical environments. Security, evidence and governance are built into the delivery approach.
What are TDM, TRE and TPMM?
TDM is the Thintech Delivery Methodology, TRE is the Thintech Reference Environment for controlled validation, and TPMM is the Thintech Profile Management Methodology for user personalisation and profile control.
How does a consultancy engagement begin?
It begins with a technical discovery conversation to understand the immediate challenge, user and business impact, likely areas of investigation and the most appropriate next step. Duration then depends on scope, complexity, access and required deliverables.
A useful first conversation
You do not need another generic consultancy report.
You need a clear understanding of what is wrong, what needs to change, what it will cost and who will take responsibility for delivering it.
A Technical Discovery Call will help us:
- Understand the immediate challenge and business impact
- Identify the areas most likely to require investigation
- Explain the most appropriate engagement
- Agree practical next steps