Managed desktop and endpoint support across physical and virtual workspaces.

Think Managed Desktops is Thintech's managed endpoint service for agreed physical and virtual user experiences. It can combine monitoring, management, patching, security, backup, remote support, documentation and improvement according to the contracted scope.

Yes. The service is designed around users who may work through local Windows devices, virtual applications, hosted or cloud desktops and Microsoft 365. The proposal states which endpoints, platforms and responsibilities Thintech manages.

Yes. Think Managed Desktops can extend Thintech's management from flexiDesk to the agreed local PC or laptop, including endpoint visibility, patching, security, Citrix Workspace, connectivity diagnosis and remote support where included.

For the services included in the agreement, users can use the agreed Thintech route without first deciding whether a problem is local, virtual, identity-related or cloud-based. Thintech triages the service chain and coordinates the next step within scope.

No. Thintech's approach is deliberately flexible. An application can run locally, virtually, in a hosted desktop or in the cloud according to user need, security, supportability and application requirements.

Yes. The service can include the local endpoint, Citrix Workspace, authentication, connectivity, session access, profile and printing diagnosis. Management of the underlying Citrix platform is included only where expressly agreed.

Thintech can support the user and endpoint experience around Azure Virtual Desktop and Windows 365, subject to discovery, platform access and an agreed responsibility boundary. Tenant or platform administration is not assumed unless included.

Supported versions and editions are confirmed during assessment. Devices on unsupported or incompatible operating systems may require remediation, replacement or an agreed exception before service acceptance.

Only where an approved BYOD policy, suitable management technology, user consent and clear security and support responsibilities exist. Consumer or unmanaged devices are not assumed to be in scope.

24x7 service-desk or monitoring options may be available. User support hours, incident priorities, engineering response and out-of-hours activity are defined in the selected service and customer schedule.

No. Monitoring creates visibility and an agreed alert path. Automated or engineer-led remediation occurs only for approved actions, eligible priorities and the coverage defined in the service.

Approved third-party applications can be patched where the selected tooling supports the product and version, testing and maintenance arrangements are agreed, and application compatibility permits the change.

They can form part of the service design, but are not universal inclusions. Existing licensing, tenant access, device compatibility, policy ownership and the selected service shape determine the final scope.

Microsoft 365 backup is available where included and configured. The protected services, users, retention, exclusions, restore assistance and customer responsibilities are stated in the service schedule.

Endpoint backup options are available, but local files are not automatically protected. The agreed folders, devices, data types, retention and recovery process must be defined and technically configured.

Thintech can assist where the file was within a configured backup service and remains recoverable under its retention and integrity conditions. Recovery cannot be guaranteed for data outside that scope.

Thintech follows the agreed incident and escalation process, which may include account protection, session revocation, access review, credential action and device management steps. Isolation or wipe requires suitable deployed technology and prior authority.

Yes, where suitable controls, customer authority and operating procedures are included. Application and operational requirements are assessed before privileges are removed or changed.

Yes. Onboarding normally discovers and assesses the estate, deploys agreed management controls, documents users and devices, addresses acceptance risks and establishes the initial improvement roadmap.

Thintech records the gap and agrees whether the device should be remediated, replaced, restricted, excepted with accepted risk or excluded. An inherited device is not automatically accepted into service.

Hardware procurement and replacement-device preparation can be separately agreed. The managed service does not automatically include the purchase price, warranty, parts or large-scale refresh work.

Remote diagnosis, fault triage and warranty or vendor coordination can be included. Physical repair, parts, logistics and on-site attendance depend on the agreed service.

The commercial model can be shaped around managed devices, users, selected controls, support coverage and onboarding requirements. Current pricing, minimums, licensing and project charges are confirmed in a proposal rather than published on this page.

flexiDesk delivers a complete hosted desktop and managed IT environment. Think Managed Desktops manages the agreed local and virtual endpoint experience and is especially valuable for protecting the device used to reach flexiDesk.

Think Managed Desktops can operate independently or become the endpoint and user-experience layer within Think Integrated's wider managed IT operating model.

Think Response supplies specialist retained support and engineering capacity. Think Managed Desktops adds continuing endpoint monitoring, management and user support responsibilities for the agreed estate.

Thintech discovers the estate, assesses supportability and risk, enrols accepted devices, establishes monitoring and policies, creates documentation, validates escalation and stabilises the agreed baseline before full service acceptance.