Managed Linux hosting, migration and support.

Think Open is Thintech's managed Linux hosting, migration and support service. It brings design, migration, infrastructure, Linux administration, security controls, monitoring, backup oversight, documentation and support into one agreed operating model.

It can be either or both. Thintech can provide an agreed hosting platform, manage Linux services on infrastructure supplied by another provider, deliver a migration project and then operate the resulting environment. The proposal states exactly which responsibilities apply.

Yes, where discovery confirms suitable platform access, technical compatibility, supplier cooperation and a workable responsibility boundary. Thintech can act as the customer-facing operating partner while coordinating the underlying provider within the agreed scope.

Think Open is intended for supported enterprise platforms including Ubuntu, Red Hat Enterprise Linux, AlmaLinux, Rocky Linux and Debian, plus CentOS migration. Exact versions and other distributions require assessment before Thintech confirms support.

Yes, subject to discovery and an agreed project. Thintech assesses applications, runtimes, databases, control panels, libraries, integrations and recovery needs before recommending the target distribution and migration sequence.

Those can be considered alongside Red Hat Enterprise Linux, Ubuntu or another supported target. The correct choice depends on application and control-panel compatibility, vendor support, lifecycle, operational requirements and customer preference.

Thintech can support agreed Ubuntu and Red Hat Enterprise Linux workloads, subject to supported versions, licensing or subscriptions, application compatibility, access and the activities included in the service schedule.

cPanel, WHM and Plesk assessment, migration and administration can be included where Thintech confirms the version, licensing, target platform, application estate and responsibility boundary. Application-code remediation is separate unless expressly scoped.

Thintech can offer UK hosting and private-cloud options. Data location, facility, infrastructure, resilience, backup, connectivity and service commitments are confirmed in the customer design and contract rather than assumed from this page.

Public-cloud management can be considered, but Thintech confirms current platform capability, access, supported services, tooling and responsibility after discovery. No provider or service is universally included by this page.

24x7 monitoring can be included for agreed production assets. Monitoring scope, signals, alert handling, priorities, response path and customer responsibilities are documented in the service schedule.

Not automatically. Monitoring, alert acknowledgement, investigation, engineering response, remediation and resolution are separate commitments. The selected service defines what Thintech is authorised and resourced to do after an alert.

Agreed critical-incident response can be included for contracted services and priorities. It does not imply immediate support for an unknown environment or guaranteed resolution, and non-contracted enquiries follow the normal scoping route.

Operating-system and infrastructure management does not automatically include application functionality, source code, defects, releases or vendor support. Application-platform administration and troubleshooting can be included where responsibilities are explicit.

Major PHP upgrade, compatibility remediation, framework change and application redevelopment are project work unless a current service schedule expressly includes a defined activity. This protects both parties from treating material transformation as routine support.

Thintech can assess the platform, runtime and dependencies, build target environments and coordinate migration and testing. Changes to source code, frameworks or application behaviour require an agreed application owner or separately scoped remediation capability.

Database-platform administration, monitoring, backup and resilience can be considered where the platform and responsibility are supported and expressly included. Data ownership, application behaviour, specialist tuning and vendor responsibilities remain defined separately.

DDoS-protected connectivity or mitigation options can be designed through approved infrastructure providers. Coverage, limitations, escalation and commercial terms depend on the selected service and provider.

Think Open can use named access, least privilege, controlled key ownership, logging, review and MFA or privileged-access controls where technically supported. The final access model reflects customer policy and the platforms in scope.

Restore testing can be included at an agreed frequency and scope. Backup monitoring alone cannot guarantee that every restore or complete application recovery will succeed; customer and application-owner validation may also be required.

Yes, as separately agreed design and delivery work. Recovery objectives, application architecture, data consistency, provider capability, testing and budget must be understood before a solution or commitment is made.

Duration depends on estate size, documentation, dependencies, compatibility, data, application remediation, provider lead times, testing, maintenance windows and customer acceptance. Thintech produces a plan after discovery instead of publishing a universal duration.

Thintech does not promise zero downtime without evidence and an agreed design. Parallel running, synchronisation and phased cutover can reduce disruption, but each application's consistency, DNS, integrations and acceptance requirements determine the achievable approach.

Thintech records the dependency and presents options such as a different supported target, an isolated runtime, phased remediation, a temporary control with explicit risk acceptance or a separate application work package. The customer approves the chosen route.

Yes, where the provider can supply the required access, support boundary, infrastructure and cooperation. Think Open is not dependent on moving every workload to Thintech hosting.

Think Response provides defined specialist technical support. Think Open adds a Linux-specific hosting, migration and managed-operations model with continuing responsibility for the services and activities agreed in the service schedule.

Think Integrated can operate the wider customer IT environment. Think Open is the focused Linux and open-source infrastructure capability and can sit within, alongside or separately from that broader managed service.

Onboarding can include service discovery, inventory, dependency and risk review, access configuration, monitoring, backup validation, documentation, escalation testing and formal service acceptance. Depth and timescale depend on the estate and agreed service.